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Store Policies

Shipping:

All items are shipped with Australia Post 

Standard shipping Flat Rate - $10.00

Express shipping Flat Rate - $15.00

There is an option at the check out for local pick up , please only select this if you live locally to the Emerald area.

All items shipped within 1-4 Days of purchase unless stated other wise 

Items are shipped from Emerald Queensland 4720 

You will receive an email with tracking information once your order has been shipped 

All orders shipped will be shipped under authority to leave , unless otherwise advised at check out . Please select signature on delivery if you do not wish to have your order left.

Estimated Delivery Times:

Standard shipping 2-14 days

Express shipping 1-3 days 

These are estimated shippings times, we cannot guarantee your actual delivery day .

Please make sure you double check your shipping details.

Mystic Living takes no responsibility for Australia Post , if your item has been lost please contact Us & Australia Post with your tracking number. We will do our best to track down your items .

If your item has been returned to us , it is your responsibility to pay for re shipping costs.

 

Refunds & Exchanges:

If for any reason you are not happy with your order please contact us as soon as possible .

we do not offer refunds or exchanges for change of mind so please choose carefully .

If you wish to cancel your order please contact us with in 24 hours , we will refund you the amount paid. 

Damaged goods:

All items shipped are packed with extreme care , if your item arrived damaged please notify us within 24 hours of delivery, we required photo evidence that the items have been damaged. You have 7 days for the items to be returned to us , buyers are responsible for all shipping costs including valid tracking . Buyers are responsible for returning the product in a safe and secure manor , Once items have been returned we will organise a replacement item if this is not available we may offer you a store credit. 

Disclaimer : All information provided on this page is for informational purposes only , and we cannot guarantee the results when using crystals for healing . Crystals should not be used as a replacement for medical treatment ,please seek professional medical advice if you have medical concerns.  

Mother nature is truly amazing and each crystal is unique and therefor no two crystals are the same and there may be slight variations, Images are not always the exact crystal that is available.